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Once you have viewed a property you wish to proceed with, please call or email us asking for a Tenant Application Form to complete. This will be sent to you via email, but you can request a paper copy. Please note that an application for a property cannot be processed unless the Application Form has been completed in full by all tenants that are going onto the agreement. All information given on the form must be correct and accurate. Any knowingly false statements will result in the application being rejected and you possibly losing the holding fee.

Your personal information you supply to us will be treated confidentially and held in line with General Data Protection Regulations (GDPR). On signing and submitting the Application Form you authorise for Cartwright Hands to share your information with the landlord so that we can gain approval for the tenancy.

An initial payment of one week’s rent is required as soon as the landlord has accepted your offer called the holding fee. The remainder of the five the weeks’ deposit, plus the first months’ rent minus the holding fee is payable when you move in.

If you change your mind regarding renting a property or if the information you have supplied is false or inaccurate, then the holding fee may be kept by us to cover the costs of the work undertaken up to that date. This is at the discretion of Cartwright Hands with the reasons formally advised to you. 

Once you have paid your holding fee, and the landlord has approved your application, we will stop all viewings. The choice of tenant for the property sits solely with the landlord. If there are numerous tenants competing for a property, it is the landlord’s final say and this may not be determined by who viewed the property first. We are not able to discuss any of the other offers made on a property.

Referencing allows us to show the landlords that you are suitable to take on the tenancy. We use an independent external referencing company that will check matters such as your employment status, other income and credit file so can ensure that you can afford monthly rental payments. In addition, if you are currently renting, we will request references from your previous landlords to ensure they concur with our feedback received. They will be asked to confirm that you are suitable tenants and that you have previously paid the rental and care for their property.

An electronic copy of the Tenancy Agreement will be sent to you once you have passed your referencing checks, usually around 7 working days of us receiving your application form(s) and holding fee deposit. You will need to read and sign this agreement online. Once you have competed the agreement a signed copy will be sent to you.

An inventory is a comprehensive record of the property’s contents and areas together with a schedule of condition taken just before your tenancy start date. It records a detailed description including photographs of the condition of each area in the property and its fixtures and fittings as well as the standard of cleanliness throughout (inside and outside).

This inventory report is what we will use when you exit your home to check against and will show how well you have looked after the property. If there are differences between the , when looking at how a tenant has lived in, and looked after, the property and any changes that are found during mid-term inspections and when the tenancy ends, at ‘check out’.

Your rent should be paid each month by using the standing order form that will provide you with. It is your responsibility to make sure that your rent reaches our account on the due date shown in your tenancy agreement each month and is a condition of your tenancy agreement that it reaches us on or before that date.

On the day it has been arranged that you will move into your new home, we will, in most cases ask you into the office. You will be provided with keys and any relevant information relating to the property. Before your move-in-day you will receive an email from us containing any relevant safety documents for the property. It is not possible to release keys before the first day of the tenancy.

Went renting through Cartwright Hands your deposit will be held in accordance with the regulations of one of the government-approved deposit schemes. We use either the DPS (Deposit Protection Service) or the TDS (The Tenancy Deposit Scheme) Custodial Scheme. At your tenancy end, your deposit will be released as soon as agreement is reached with us that there are no deductions for reasons such as rental arrears, condition, damage etc. For more information, please refer to your Tenancy Agreement or go to https://www.tenancydepositscheme.com/how-do-i-get-my-deposit-back/

As a tenant, your tenancy agreement has various clauses regarding repairs and conditions in your home. You must use your home in a ‘tenant like manner’. This means keeping your home clean, ensuring the safety of the electrical appliances you bring into it, keeping gardens or outside areas in a tidy condition, making sure your home is well ventilated to help avoid condensation and carrying out minor maintenance such as changing light bulbs or smoke alarm batteries.

To report all maintenance issues please contact us via one of the following methods-

• LIVEChat via our website
• Call- 024 76 350 700
• Email- lettings@cartwrighthands.co.uk

One month’s notice must be given to vacate the property. Your notice must be submitted in writing to your Property Manager and in line with your tenancy dates – this can be by e-mail but please make sure you have a read receipt.

Once you have vacated the property and handed the keys back, a checkout report will be carried out by our appointed clerk and this will be circulated to all the named tenants and the landlord. If there are any deductions we feel are required, we will advise you within 10 days. You will then have the opportunity to discuss the deductions noted and reach an agreement with us. If cannot reach an agreement, you can then raise a dispute with the deposit provider who will adjudicate the deductions independently.

When you sign your tenancy agreement, we will provide you with a mould and condensation guide. As the tenant, you have a responsibility to ensure that all areas of the property are properly ventilated and kept clean and dry. If you see signs of mould, you should clean with a mould remover and keep the area dry and well-ventilated. Click here to read more: 

Yes, we will make you aware of the date and time that the contractor will be attending with a minimum of 24 hours’ notice given. You are given the option to reply and deny access and rearrange for a time that you are present.

Your first inspection will be carried out 6 months after the start of your tenancy. From there on, you will have a professional inspections every 6 months for the duration of the tenancy.